Privacy policy

Privacy Policy

Last Updated: August 20, 2025

Your privacy is important to us. This Privacy Policy outlines how Warp Creative (www.warp-creative.co.nz) collects, uses, stores, and protects your personal information in accordance with the New Zealand Privacy Act 2020.

By using our website, you agree to the collection and use of your personal information as described in this policy.

1. What Personal Information We Collect

We only collect personal information that is necessary for us to carry out our business functions. This may include:

  • Contact Information: Name, email address, phone number, and shipping address. We collect this when you place an order, create an account, or subscribe to our newsletter.

  • Payment Information: Details required to process your purchase, such as credit card numbers or other payment details. This information is processed securely by our third-party payment providers (e.g., Shopify Payments, PayPal, etc.) and is not stored on our servers.

  • Order and Purchase History: Information about the products you purchase and the history of your orders.

  • Account Information: If you create an account, we store your username and password (in an encrypted format) to manage your profile and provide a personalised shopping experience.

  • Website Usage Data: We use cookies, tracking pixels, and other similar technologies to collect information about your interactions with our website. This includes your IP address, browser type, device type, pages you visit, time spent on pages, and your referral source.

2. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • To Process and Fulfil Orders: To process your payment, ship your products, and provide you with order updates.

  • To Communicate with You: To send you transaction confirmations, shipping notifications, and respond to your enquiries.

  • To Improve Our Services: We analyse website usage data to understand how our customers interact with the site, allowing us to improve our website design, product offerings, and customer experience.

  • For Marketing and Advertising: With your consent, we may send you marketing communications about new products, promotions, or special offers. We also use advertising platforms like Meta (Facebook and Instagram) to show you targeted advertisements.

3. Sharing Your Personal Information

We will not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our business. These third parties are legally obligated to protect your personal information and only use it for the purpose for which it was provided.

These third parties may include:

  • Payment Processors: To securely handle your payments.

  • Shipping and Logistics Providers: To deliver your orders.

  • Marketing and Analytics Platforms: Such as Meta (Facebook and Instagram) for the purpose of running targeted advertising campaigns. When you use our website, the Meta Pixel collects data that helps us measure the effectiveness of our ads and show you relevant content on social media. This data is governed by Meta's privacy policy.

4. Storage and Security

Your personal information is stored securely on servers in a manner that protects it against loss, unauthorised access, use, modification, or disclosure. We use industry-standard security measures, including encryption and secure server environments, to protect your data.

While we take all reasonable steps to protect your information, no data transmission over the internet can be guaranteed as 100% secure. You provide your information at your own risk.

We will not retain your personal information for longer than is necessary to fulfil the purposes for which it was collected, or as required by law.

5. Your Rights and Choices

In accordance with the New Zealand Privacy Act 2020, you have the right to:

  • Request Access to Your Information: You can ask us for a copy of the personal information we hold about you.

  • Request Correction of Your Information: If you believe the information we hold about you is inaccurate, you can ask us to correct it.

  • Opt-out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email.

  • Make a Complaint: If you believe we have interfered with your privacy, you can make a complaint to the New Zealand Privacy Commissioner.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience, analyse site traffic, and support our marketing efforts. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

7. Disclaimer

Our website may contain links to other sites. We are not responsible for the privacy practices of other sites, and you should review their policies before providing any personal information. This includes third-party platforms like Meta (Facebook and Instagram) and our various payment processors, who have their own policies regarding the collection and use of your data.

8. How to Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Warp Creative Email: info@warp-creative.co.nz